Introduced by the Regulator of Social Housing, these measures are designed to improve standards for people living in social housing. 

Tenant Satisfaction Measures (TSMs) provide tenants with insight into how we perform across key service areas. TSMs are part of a new system that allows tenants to assess their landlord’s performance and hold them accountable. 

Our 2024 Survey Results 

There are 22 measures in total, covering areas such as repairs, safety, and complaints. This includes 12 customer perception measures, which reflect tenant satisfaction with our services, such as how well we manage repairs or resolve complaints. This year, 54 of our tenants participated out of 117 households.

Click here to see our PDF of our TSM results. 

We also have a video version you can watch on our YouTube channel, watch below.